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Features

Everything the receptionist does for your plumbing company.

The base system: an AI receptionist that answers in your company’s name, and an owner dashboard where every call, job and callback is waiting for you. Every part can be customized to fit your shop.

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Answers in your company’s name

Callers hear your business name and greeting, not ours.

  • Greets callers with your company name and your chosen greeting
  • Natural-sounding voice, written to be friendly, calm and to the point
  • Answers the question the caller actually asked, in plain words

Uses the answers you approve

Your services, service area, hours, pricing answers and FAQs.

  • Works from business information you enter and approve
  • Covers services, service area, hours, pricing rules and your own FAQs
  • When something isn’t covered, it says so and takes a message instead of guessing

Collects complete job details

Name, number, service address, the problem and how urgent it is.

  • Gathers the caller’s name, phone number and service address
  • Keeps the description of the problem and its urgency
  • Asks only for what’s missing, one thing at a time

Books appointments

Into your schedule, using your hours and appointment length.

  • Checks availability against your hours and appointment length
  • Confirms an appointment only after it has been saved
  • Guards against double-booking and duplicate bookings

Transfers and callbacks

Urgent callers can be offered a transfer to you.

  • Offers urgent callers a transfer to your phone, following your emergency policy
  • If you don’t answer, it saves a callback with all the details
  • Callbacks wait in your dashboard until you’ve handled them

Every call saved

Summary, transcript and recording for each call.

  • A short summary of every call
  • Full transcript and recording
  • Recordings play only for people signed in to your account

Customer records

Every caller’s history in one place.

  • Calls, jobs and callbacks linked to each customer
  • Import existing customers and completed jobs from a spreadsheet (CSV)
  • See a customer’s past calls before you call them back

Owner dashboard

Calls, jobs, customers and callbacks in one workspace.

  • Works in a web browser on your phone or computer
  • See what came in, what’s booked and who needs a call back
  • Edit your business information and receptionist settings yourself

Customized to your business

The base system, tailored to how your shop works.

  • Your company name, logo, colors and greeting
  • Your answers, questions, rules and tone
  • Features added or simplified to fit your workflow, scoped in your quote
Beyond the base

Need more? It can be built.

These aren’t part of the base system today. Within reason, they can be built for your shop as customization, scoped and priced in your quote.

How customization works
  • Text-message (SMS) confirmations
  • Two-way Google Calendar or other calendar sync
  • CRM, dispatch or field-service software integrations
  • Assigning jobs across multiple technicians’ calendars
  • Invoicing or taking payments

See every feature working on a real call.

We’ll walk through the receptionist and dashboard, then give you a clear picture of scope and costs.

Book a demoor email sales@vanceai.io