Brand and look
Your company name, logo, colors and greeting on the receptionist and workspace.
Customization
Built around your business. Not the other way around.
Vance AI starts from a complete base system. From there we customize it to fit how your plumbing company works, adding what you need and simplifying what you don’t, within reason.
What can change
Almost every part is adjustable.
The base system is where we start. These are the areas we tailor for each shop.
Voice and wording
How the receptionist sounds, what it says, the questions it asks and its tone.
Call handling
Which calls it answers, what it collects, when it transfers and when it takes a message.
Booking rules
Hours, appointment lengths, which jobs can be booked and which need a callback.
Emergency policy
What counts as urgent for your shop and exactly what should happen.
Integrations
Connections to the calendar, CRM, dispatch or texting tools you already use.
Dashboard
What you see, how it’s organized and what you’re alerted about.
Workflow
Anything else about how your shop runs that the system should fit.
In either direction
Add to it, or pare it back.
Some shops want more. Some want less. Both are customization.
Add what you need
- Sync with your existing calendar
- Connect your CRM or dispatch software
- Text-message confirmations
- Scheduling across multiple technicians
- Extra intake questions for your services
- Custom alerts and reports
Simplify what you don’t
- Messages only, with no booking
- Transfer-first for every urgent call
- After-hours answering only
- Fewer questions, shorter calls
- A simpler dashboard with just what you use
Examples of what can be built. Each one is scoped and priced in your quote.
How it works
Scoped and priced before anything is built.
Within reason, if it fits how your business runs, we can build it. If something isn’t a good fit, would cost more than it’s worth, or is something a receptionist shouldn’t do, like diagnosing a plumbing problem, we’ll tell you plainly.
- 1
Tell us how you work
In the demo, walk us through your calls and what you want changed.
- 2
We scope it
What changes, what it costs and how long it takes, in writing.
- 3
We build and test it
Customized, then tested with realistic calls before go-live.
- 4
Keep adjusting
As your shop changes, further changes are quoted the same way.
Tell us what your shop needs.
We’ll walk through the receptionist and dashboard, then give you a clear picture of scope and costs.